Refunding the cooler bag #
To refund a cooler bag deposit, follow the steps below.
- From the dashboard navigate to the Users tab:
Search for the user who will have their cooler bag refunded in the search bar:
Select the user from the search results:
Scroll down to the very bottom of the user profile. There, you’ll find the section delivery notes from this user:
Go through the orders until you find the one that has the item: Cooler Bag & Ice Deposit (One-time, Fully refundable). That is the order that is going to be refunded:
On the order page uncheck the Has cooler bag checkbox:
Select Refund:
Set the Cooler bag amount to 1. The system should calculate the refund amount to the value of the cooler bag.
Uncheck the Restock refunded items checkbox:
Now refund the order, either manually or, if it was placed from the back end, through the Elavon Coverage Credit Card:
You have successfully refunded the Cooler Bag! By following these steps you ensure that if this user ever comes back to make a new order
